top of page

Preparing For Your Visit

  • What languages do you speak?
    In addition to English, Dr. Dacanay and office staff also speak Spanish. Dr. Carrie Zhao speaks Mandarin. Please discuss your needs with our front desk at the time you schedule your appointment.
  • Can you give me a new eyeglasses prescription?
    Our office primarily focuses on medical diagnosis and treatment. We would be happy to give you names of local optometrists or opticians if you are looking for a quality prescription or need to purchase glasses or contact lenses.
  • What forms of payment do you accept?
    We accept most major credit cards, checks, and cash. We also offer contactless payment options including Apple Pay.
  • What types of insurance do you accept?
    We accept Medicare, most PPO plans, and various Medi-Cal plans. We also accept Brown & Toland HMO as well as Affinity HMO insurance. Please contact your insurance company and call our office to ensure that we are in your insurance plan's network of providers.
  • How do I cancel or reschedule my appointment?
    You can call or text us at (510) 488-6767 to cancel or reschedule your appointment. You may also send us an email at We request all patients give us at least 24 business hours notice for cancellations or rescheduling.
  • What does 24 business hours mean?
    It means the business day before. So if your appointment is on a Monday, please call the Friday before to cancel your appointment. Please note that holidays do not count as business days.
  • What happens if I cancel my appointment on the same day/miss my appointment?
    We charge a $50 fee to new patients, and a $25 fee for established patients. This fee is not payable by insurance, and is included in the New Patient Form.
  • How can I get a copy of my records?
    First, you will need to sign a record release form. You can get paper copies of your chart notes (excludes photos and test results) for a base fee of $10 with 25 cents per page after that. Or you can get all records (including all photos and tests) on a USB flash drive for a flat fee of $15.
  • Do you see children?
    We see patients 7 years of age and older. If your child needs to see an ophthalmologist they may be better served by seeing a pediatric ophthalmologist.
  • Does Dr. Dacanay offer laser vision correction?
    Dr. Dacanay specializes in cataract refractive surgery and offers laser assistance as part of his surgical approach as appropriate. He does not perform Lasik, SMILE or PRK surgery.
bottom of page